Q&A

Q&A / SHOPPING GUIDE

How can we help?

Find answers about shopping, international shipping, ribbons, Starter Sets, orders, returns, and special requests.

Shopping & Store

All products show as SOLD OUT

If you are shopping from the United States, including Hawaii, products on the JP store may appear as SOLD OUT. Please shop through nkcribbons.com for regular U.S. orders.

If you are outside the United States and all products appear as SOLD OUT, please contact us with your country or region and, if possible, a screenshot so we can check the issue.

Ordering from the United States (including Hawaii)

Customers in the United States, including Hawaii, can shop directly at nkcribbons.com .

If you specifically wish to order from NKC RIBBONS JP, please contact us. In some cases, we may be able to arrange your order individually.

Prices & Currency

Prices on NKC RIBBONS JP are based in Japanese yen (JPY). When prices are displayed in another currency, the converted amount may change as exchange rates move even when our JPY price has not changed.

The amount shown at checkout reflects the current converted price in the selected currency.

Items Available on the US Store but Not the JP Store

Some items available on the U.S. store may be available by special order through NKC RIBBONS JP.

Please contact us with the product name or U.S. store link, color, width, and quantity you are interested in. We will check availability, pricing, shipping, and estimated lead time. Availability is not guaranteed.

International Shipping

International Shipping

NKC RIBBONS JP ships internationally from Japan.

Currently available at checkout:

Asia Singapore, Hong Kong, Macau, Malaysia, the Philippines, South Korea, Taiwan, Thailand
Oceania Australia, New Zealand
North America Canada
Europe Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Malta, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom

If your country or region is not listed, please contact us. We may still be able to arrange shipping individually.

For shipping methods, estimated rates, delivery times, tracking, and customs information, please see our International Shipping page .

Shipping to a Hotel or Temporary Address

Please contact us before placing an order for delivery to a hotel or temporary accommodation.

Send us the hotel or property name, address, booking name, and stay dates. We’ll check the delivery requirements with you before you order.

Products & Starter Sets

Starter Sets

Starter Sets are curated combinations selected by NKC RIBBONS JP, designed to let you try multiple ribbons without purchasing a full 100yd roll of each one and to offer color-pairing inspiration.

Each ribbon in our current Starter Sets is 10 m long. Where a ribbon is also available as a 100yd roll, you can purchase it separately from its product page.

Ribbon Lengths & Widths
Size Approx.
100yd 91m
1/4 in 6mm
3/8 in 10mm
5/8 in 16mm
7/8 in 22mm

Exact specifications are also shown on each product page.

Seams in 100yd Rolls

Some 100yd rolls may contain one or more joins as part of the manufacturing process. A join by itself is not considered a defect.

Color & Print Variations

We do our best to photograph products so the colors appear as close to the actual ribbons as possible. However, colors may look different depending on lighting, screen settings, and individual perception.

Because these are imported textile products, minor manufacturing variations may occur. Depending on the production lot, you may see slight print alignment differences, small variations in the edge color, minor waviness, or occasional small print irregularities. Edge-color differences within a similar color family are generally considered within specification.

If the edge color is clearly unrelated to the intended design, or if there is a continuous printing defect or other issue of approximately 1 m or more, please contact us so we can review it.

Purchasing Ribbons Included in a Starter Set

With limited exceptions, we do not currently sell individual ribbons in 10 m cuts.

If a ribbon included in a Starter Set is also available as a 100yd roll, you can purchase it separately from its product page.

Orders

Changing or Canceling an Order

Orders can be changed or canceled before shipment. Please contact us as soon as possible if you need to change the items, quantity, or shipping address.

If you would like to add items and your order has not yet been packed or shipped, we may be able to add them without an additional shipping charge.

Combining Multiple Orders

We may combine multiple orders for the same customer if they have not yet been shipped. If you would like us to check whether your orders can be combined, please contact us as soon as possible.

For international orders, shipping charges are not refunded when orders are combined, as the final package size, weight, and shipping cost may change depending on the additional items.

Payment Methods

Available payment methods may vary depending on your country, device, and browser.

Our online checkout supports:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • JCB
  • Apple Pay
  • Google Pay
  • Bancontact
  • iDEAL | Wero

The payment methods available to you will be shown at checkout.

Returns & Order Issues

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges for change of mind or other customer-requested reasons.

Sale items, clearance items, and seconds or irregular items are final sale and cannot be returned, refunded, or exchanged.

Please see our Refund Policy for full details.

Wrong or Damaged Items

If you receive the wrong item or an item with a clear defect or damage, please contact us within 7 days of delivery for orders within Japan, or within 14 days for international orders. Please include clear photos showing the condition of the item.

If the issue is confirmed to be our error or a product defect, we will arrange an exchange or refund. For international orders, a refund is generally our standard resolution.

Damage that occurred during shipping may require a carrier investigation. Please see our Refund Policy for full details.

Special Orders

Special Orders & Bulk Orders

For special sourcing requests or bulk orders, please contact us with the product name, color, width, quantity, and any preferred delivery timing.

We will review availability, pricing, shipping, and lead time and get back to you with the available options.

Still need help?

Please feel free to contact us in any language. We can assist using text translation.

Frequently Asked

All products show as SOLD OUT

If you are shopping from the United States, including Hawaii, products on the JP store may appear as SOLD OUT. Please shop through nkcribbons.com for regular U.S. orders.

If you are outside the United States and all products appear as SOLD OUT, please contact us with your country or region and, if possible, a screenshot so we can check the issue.

Frequently Asked

International Shipping

NKC RIBBONS JP ships internationally from Japan.

Currently available at checkout:

Asia Singapore, Hong Kong, Macau, Malaysia, the Philippines, South Korea, Taiwan, Thailand
Oceania Australia, New Zealand
North America Canada
Europe Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Malta, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, and the United Kingdom

If your country or region is not listed, please contact us. We may still be able to arrange shipping individually.

For shipping methods, estimated rates, delivery times, tracking, and customs information, please see our International Shipping page .

Frequently Asked

Ordering from the United States (including Hawaii)

Customers in the United States, including Hawaii, can shop directly at nkcribbons.com .

If you specifically wish to order from NKC RIBBONS JP, please contact us. In some cases, we may be able to arrange your order individually.

Frequently Asked

Shipping to a Hotel or Temporary Address

Please contact us before placing an order for delivery to a hotel or temporary accommodation.

Send us the hotel or property name, address, booking name, and stay dates. We’ll check the delivery requirements with you before you order.

Frequently Asked

Prices & Currency

Prices on NKC RIBBONS JP are based in Japanese yen (JPY). When prices are displayed in another currency, the converted amount may change as exchange rates move even when our JPY price has not changed.

The amount shown at checkout reflects the current converted price in the selected currency.